At Kiyah Wetsuits, we gladly accept returns for size or exchange or store credit when received in original condition.
If you are not sure about your size, please contact us before purchasing.
Please go on our Return and Exchange portal and follow our Return Policy Guidelines below prior to returning any items.
【Return Policy Guidelines】
If you would like to make an exchange for a different size or for another item, the request has to be made and items returned within 14 days of receiving your goods.
We accept returns when received in original condition: new, unused, unwashed, free of deodorant stains, with tags and hygienic liners in place. Returns not abiding by this policy will be returned to sender.
The following items CANNOT BE RETURNED OR EXCHANGED
✦ALL SALE ITEMS
✦Custom wetsuits
✦Custom size wetsuits
After receiving approval for your exchange or store credit, please package your suit securely and send it back to the provided address, along with your original receipt. Please be sure to obtain a tracking number with your return to insure proof of delivery.
【Shipping costs for returns and exchanges】
We are able to cover the cost of shipping for exchanges on US and Japan orders. We are not able to cover the cost of outbound shipping for exchanges on International orders.
- Original shipping costs are non-refundable
- Outbound exchange item shipping is charged to customer
- Customer pays for return shipping on exchanges or credit store (except when receiving wrong item or size)
【Faulty Items】
Goods are considered faulty if they are received damaged or if a manufacturing fault has occurred. Please carefully follow care instructions, as the item will not be exchanged if the item has been wrongly damaged. Items damaged as a result of wear and tear are not considered to be faulty and will not be exchanged.
If your order is a faulty item, please go on our Return and Exchange portal.
【A note on returning】
Avoid using a smaller box than received or a small bag. We recommend to use the box that you received from us.
Please fold the wetsuit neatly with the zipper exposed and not touching any neoprene (nor any other neoprene items if sending back several wetsuit pieces). This is because the neoprene surface is delicate and subject to marking / creasing.
You do not need to include any cards that were included in your original package. Please ensure that hang tags on your swimwear items are not marking the surface of the neoprene wetsuits.
【Loss or Damage】
Please note that is not Kiyah wetsuits sponsible for packages which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.
If you would like to purchase additional services, such as signature confirmation or insurance, please include a note with your order and we will contact you via email to confirm availability & price.
Additionally, Kiyah wetsuits is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.
【Customs & Duties】
International orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival to the local government by the customer and are not included in the original purchase price or shipping charges. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Kiyah wetsuits will not refund the abandoned order, including shipping charges and fees.
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